Privacy Policy
How we collect, use and protect personal data when you use this website or contact us.
Last updated: [Date]. This document applies to use of www.solicitorsbromley.co.uk.
Who we are
This website is operated as a marketing presence for [Firm Name], a solicitors' firm authorised and regulated by the Solicitors Regulation Authority (SRA No. [SRA Number]). [Firm Name] is the data controller for personal data collected via this website. Registered office: [Office Address], Bromley, Kent.
What information we collect
We collect personal data that you give us through our enquiry form, by email or by phone. This typically includes your name, contact details and a brief description of the legal matter you would like advice on. We may also collect technical information such as your IP address, browser type and pages visited via standard analytics (see our Cookie Policy).
How we use your information
We use personal data to respond to your enquiry, provide legal advice if you formally instruct us, comply with our regulatory obligations, manage our relationship with you, and improve this website. We will not use your data for marketing without your separate consent.
Legal basis
We process your data on the basis of: (a) your consent, given when you submit an enquiry; (b) the performance of a contract if you become a client; (c) our legitimate interests in responding to enquiries and running our practice; and (d) legal obligations under SRA rules, anti-money-laundering legislation and the Companies Act.
Sharing your information
We do not sell your personal data. We may share information with our IT, hosting and email providers acting on our instructions, our regulators and insurers, HM Land Registry and HMRC where required, and third-party experts (such as barristers or surveyors) where doing so is necessary to your matter. Any such sharing is done under appropriate confidentiality and data-processing arrangements.
Retention
Enquiries that do not become instructions are typically retained for up to 12 months. Where you become a client, we retain client files for the period required by SRA rules, our insurers and the relevant limitation period — typically 6 to 15 years depending on the matter type.
Your rights
Under UK GDPR you have the right to access your data, request correction or erasure, restrict or object to processing, and to data portability. You can also withdraw consent at any time. To exercise any of these rights, contact us using the details above. You can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies and analytics
We use a small number of cookies for essential site function and (where you consent) analytics. See our Cookie Policy for full details.
Security
We take appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS), access controls and supplier due diligence. Please remember that no transmission over the internet can be guaranteed to be 100% secure.
Changes to this policy
We may update this policy from time to time. The most recent version will always be available on this page.
Contact
Questions about this policy can be sent to [Email Address] or by post to [Firm Name], [Office Address], Bromley, Kent.